THE HUBBLE (PTY) LTD operates in the marketing & retail industry in South Africa. THE HUBBLE (PTY) LTD knows that former, current and potential customers and those persons and entities who are suppliers to us care how personal information about them is used and shared. We comply with the Protection of Personal Information Act No. 4 of 2013 and this policy describes the types of personal information that we may collect, the purposes for which we use the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect the privacy of those persons and entities we deal with. As used throughout this policy, the terms “us”, “our” or “we” refer to THE HUBBLE (PTY) LTD.
THE HUBBLE (PTY) LTD,
Cell: 076 914 2859
Collection of personal information
“Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Generally, we collect and hold information such as (but not limited to) names, email addresses, physical addresses, contact information, occupations, dates of birth and any other information which assists us in conducting our business and complying with our legal obligations. We collect personal information when a purchase is made, via business cards, telephone conversations, email correspondence, responding to surveys or marketing communications, comments submitted on our website, signing up to receive newsletters and email alerts from us, requesting for service or assistance, participating in surveys or market research on the website, entering contests on the website, interacting on any of our social media platforms, registering and transacting on our website and from third parties. We may collect and hold information from former, current and prospective customers, our suppliers and their employees, as well as contractors and others.
Use of personal information
We do NOT sell or license Your Personal Data to any third party.
In addition to the specific purposes for which We may process Your Personal Data set out in this clause, We may also process any of Your Personal Data where such processing is necessary for compliance with a legal obligation to which We are subject, or in order to protect Your vital interests or the vital interests of another natural person.
Specifically, We use Your Personal Data for the following:
- responding to Your queries and requests;
- investigating complaints;
- enforcing Our Terms and Conditions;
- as otherwise required or authorised by law or government agency.
- providing Goods and Services to You;
- processing Your requests or instructions;
- rewards, competitions, marketing or other promotional materials;
- recognising You when You return to Our website;
- tracking sales data;
- processing Your feedback on Goods and Services;
- creating personalised offers;
- Managing our relationship with You
Personal information about children
We do not knowingly collect personal information from children (under 18 years of age) without the permission of their parent or guardian.
Use Of Non-Personal Data
We may disclose or share Non-Personal Data (or other information, other than Personal Data) in any other manner that We deem appropriate or necessary.
Among other things, We will disclose Non-Personal Data to third parties to help Us determine how users use parts of the Website and who Our users are so that We can improve the Website.
We will also disclose Non-Personal Data to Our partners and other third parties about how Our users collectively use the Website.
Personal & Non-Personal Data From Other Sources
We may also collect and store information about You that We receive from other sources to, among other things, enable Us to update and correct the information contained in Our database and to better customise Your experience on the Website.
Source IP Address/Location Data
We collect and store Your device’s source IP address which may disclose the location of Your device at the time You access the Website. Advertisements and certain content may be directed to You as a result of this information.
In some cases, the Website can deliver content based on Your current location if You choose to enable that feature. If You enable that feature, Your current location will be stored locally on Your device which will be used by the Website to serve You certain content tied to Your location. If You elect to have Your location-based searches saved to Your history, We will store such information on Our servers.
Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your web browser to enable other systems to recognise your browser and to automatically collect information from your computer such as your IP address and other details.
Cookies do not typically contain any information that personally identifies a user, but Personal Data that We store about You may be linked to the information stored in and obtained from cookies.
We use Google Analytics to analyse the use of Our Website. Google Analytics gathers information about Website use by means of cookies. The information gathered relating to Our Website is used to create reports about the use of Our Website.
We publish Google AdSense interest-based advertisements on Our Website. These are tailored by Google to reflect Your interests. To determine Your interests, Google will track Your behaviour on Our Website and on other Websites across the web using cookies.] OR [We publish Google AdSense advertisements on Our Website. To determine Your interests, Google will track Your behaviour on Our Website and on other Websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that You see on other Websites to reflect Your interests (but We do not publish interest-based advertisements on Our Website).
The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Turning cookies off may slow down your computer but will not affect the booking functionality of this website.
Third Party Service Providers
We employ other organisations and individuals to perform certain ancillary functions on our behalf. They must process any personal information in accordance with this policy and as required by the Protection of Personal Information Act.
Payment Services Providers. Financial transactions relating to Our Website and Services are OR may be handled by Our payment services providers, PayFast and FNB. We will share Transaction Data with Our payment services providers only to the extent necessary for the purposes of processing Your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
The Transaction Data may include Your contact details, Your card details, the transaction details, and/or your PayFast authentication details. The Transaction Data may be processed for the purpose of supplying the purchased Goods and Services and keeping proper records of those transactions. The legal basis for this processing is our legitimate interests, namely the proper administration of Our Website and business and a contract between user and you or taking steps at user request to enter a contract.
Courier Services Providers. Courier transactions relating to Our Website and Services are OR may be handled by external courier services providers, uAfrica. We will share Transaction Data with Our courier services providers only to the extent necessary for the purposes of processing Your order deliveries, refunding such transactions and dealing with complaints and queries relating to such services.
Other Purposes. In addition to the specific disclosures of Personal Data set out in this Section, We may disclose Your Personal Data where such disclosure is necessary for compliance with a legal obligation to which We are subject, or in order to protect Our vital interests, Your vital interests, or the vital interests of another natural person. We may also disclose Your Personal Data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
We maintain appropriate physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. We retain your personal data only for the period necessary for the purposes set out in this policy or in accordance with the provisions of any applicable legislation.
In some cases, it is not possible for Us to specify in advance the periods for which Your Personal Data will be retained. In such cases, We will determine the period of retention based on our legitimate interests, namely the proper administration of Our Website and business.
We follow generally accepted industry standards to protect the information submitted to Us, both during transmission and once We receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in Our possession. This includes, for example, firewalls, password protection and other access and authentication controls.
We use HTTPS
HTTPS (Hypertext Transfer Protocol Secure) is an internet communication protocol that protects the integrity and confidentiality of data between your computer and www.thehubble.co.za. The use of HTTPS makes sure your communication with us is:
Integral — The use of HTTPS preserves the integrity of data. Your data cannot be modified or corrupted during transfer.
Authenticated — HTTPS protocol authenticates your communication with Us. This ensures that You are always communicating with Our servers.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information You transmit to Us or store on the Website, and You do so at Your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of Our physical, technical, or managerial safeguards. If You believe Your Personal Data has been compromised, please contact Us using our contact details provided at the start of this policy.
If We learn of a security systems breach, then We attempt to notify You electronically so that You can take appropriate protective steps. We may post a notice through the Website if a security breach occurs.
Your Data Privacy Rights
Right to Access. We provide You with reasonable access to the Personal Data that You may provide through the Website. You have the right to confirmation as to whether or not We process Your Personal Data and, where We do, access to the Personal Data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of Personal Data concerned and the recipients of the Personal Data. Providing the rights and freedoms of others are not affected, We will supply You with a copy of Your Personal Data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
Right to Editing or Deletion. You have the right to have any inaccurate Personal Data about You rectified and, taking into account the purposes of the processing, to have any incomplete Personal Data about You completed.
In some circumstances, You have the right to the erasure of Your Personal Data without undue delay. Those circumstances include: the Personal Data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; You withdraw consent to consent-based processing; You object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the Personal Data has been unlawfully processed.
You may contact Us to make the necessary amendments or deletions
However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
Please note that while any changes You make will be reflected in active user databases instantly or within a reasonable period of time, We may retain all information You submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where We otherwise reasonably believe that We have a legitimate reason to do so.
We will however retain Your information needed for administrative and transactional communications.
Right to Restrict Processing. In some circumstances, You have the right to restrict the processing of Your Personal Data. Those circumstances are: You contest the accuracy of the Personal Data; processing is unlawful but You oppose erasure; We no longer need the Personal Data for the purposes of Our processing, but You require Personal Data for the establishment, exercise or defence of legal claims; and You have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, We may continue to store Your Personal Data. However, We will only otherwise process it: with Your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
Right to Object to Processing. You have the right to object to Our processing of Your Personal Data on grounds relating to Your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in Us; or the purposes of the legitimate interests pursued by Us or by a third party. If You make such an objection, We will cease to process the Personal Data unless We can demonstrate compelling legitimate grounds for the processing which override Your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to Our processing of Your Personal Data for direct marketing purposes (including profiling for direct marketing purposes). If You make such an objection, We will cease to process Your Personal Data for this purpose.
You have the right to object to Our processing of Your Personal Data for scientific or historical research purposes or statistical purposes on grounds relating to Your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
Right to Complain to a Supervisory Authority. If You consider that Our processing of Your Personal Data infringes data protection laws, You have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of Your habitual residence, Your place of work or the place of the alleged infringement.
Right to Withdraw Consent. At any time, You may legitimately object to the processing of Your Personal Data, except if otherwise provided by applicable law. You may decline to share certain Personal Data with Us, in which case We may not be able to provide to You some of the features and functionality of the Website.
You may exercise any of Your rights in relation to Your Personal Data through written notice to Us. See Our Contact Details at the beginning of this Policy.
Notices and Revisions